Assistance   >   Returns & exchanges

What products can be returned?

- Within 30 days of receiving the shipment.
- In original condition.
- Non-washed and unused.
- In the original packaging.

What products are non-refundable?

- Free gifts or promotional items.

Are there any costs of return?

- Returns of orders will entail a €20 shipping fee, which we will deduct from your refund. Always use the pre-paid label when returning your item(s). 
- Jim Rickey does not take responsibility for delays or lost packages.
- Original shipping costs are non-refundable. (If you paid extra for home delivery).

How soon will I get my refund?

- When your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed and a credit will automatically be refunded to your original payment method within 10 business days.

How do I return?

- Follow the link for detailed instructions:

How to return